Posts tagged customer engagement
The 10 Types of Innovation
The 10 Types of Innovation

How do you tell your R&D team that while you value their work, their innovation on Product Performance matters the least to customers? The executive I was with has had this very conversation and was able to demonstrate how, for his business, Customer Engagement was the most impactful type.

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Best Practice, Skills, Change, Tools and ListsHenning SchwinumVendux LLCconfiguration, profit, network, structure, process, offering, performance, experience, service, channels, brand, customer engagement