… that is said to be the motto of the US postal service. What it expresses is the reliability we expect. Every day, around the same time, we expect the mail to be delivered. We want many other things in our lives to be equally reliable, including leaders.
Read MoreSpeaking to a friend of mine recently, he lamented that - what was a promising opportunity a few weeks back - was now just a stone wall of “We have no money.” I commented that he was simply not their priority, and he had the choice to either walk away, or make himself a priority.
Read MoreHow do you tell your R&D team that while you value their work, their innovation on Product Performance matters the least to customers? The executive I was with was able to demonstrate how, for his business, a tech company, Customer Engagement was the most impactful type of innovation.
Read MoreWhen hiring for sales positions, I rarely paid attention to formal education, the school attended or degree obtained, or any other name dropping. What I was looking for was relevant experience …and soft skills.
Read MoreA sales pitch should be short and have a clear message. It should detail your ideal client, the problem they're facing, a plan for how your product will help them, and what their success will look like as a result of using your product or service.
Read MoreOptimism is better. And so the question is what can we each do individually, or what can we do as a group, to make everyone a “glass-half-full” person?
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